• Salesforce Administrator

    Job Locations US-FL-Deerfield Beach
    Posted Date 2 months ago(5/7/2018 11:01 AM)
    Requisition ID
    # of Openings
    Job Family
    Information Technology
  • Overview

    JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group’s competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.

    Job Description

    The Salesforce Administrator position requires a candidate with strong business acumen and the talent to be part of a team supporting user groups and business improvement initiatives for an enterprise level CRM system. 

    The Salesforce Administrator will configure and maintain, and provide technical support for the Salesforce platform, including but not limited to Communities and Callidus CPQ, and to ensure continued delivery of innovative, high quality solutions to meet business needs for those departments using Salesforce. The Administrator will be responsible for user support and continuous improvement of the Salesforce tool for user groups such as Sales, Marketing, Finance and Operations internal teams (600+ users). Responsibilities include but are not limited to: 


    • Deliver scalable, high quality Salesforce services in support of the business goals
    • Provide excellent customer service to Salesforce users
    • Administer Salesforce
    • Triage and fulfill incoming service requests and tier II support issues
    • Assist IT with reporting, configuration and data migration
    • Support release planning and deployment
    • Maintain system KPIs to track trends in usage and data integrity
    • Help team ensure compliance with IT policies and procedures
    • Keep up with current technology trends
    • Assess and make recommendations on process, designs, operations and testing
    • Research and assess solution approaches to business needs, inclusive of AppExchange or vendor applications
    • Develop procedures, training and system documentation for Salesforce users
    • Support applications and plug-ins to Salesforce including, but not limited to, CPQ (Configure Price Quote)


    Job Requirements

    • Bachelor’s degree or equivalent work experience required
    • 3+ years experience administering and/or working in Salesforce
    • Effective communication skills with a demonstrated ability to adapt communication to technical and non-technical audiences
    • Strong quantitative and analytical skills
    • Adept at problem solving, creative thinking and decision making
    • Ability to work independently to meet tasks and assignments with minimal supervision
    • Demonstrated ability to multitask and prioritize 
    • Experience in identifying, recommending and implementing process enhancements
    • Salesforce Certified Administrator (ADM 201) Certification required
    • Ability to achieve and maintain Salesforce Certified Advanced Administrator, App Builders and other certifications
    • Salesforce Data Loader and declarative development experience preferred
    • Salesforce change management/deployment experience preferred
    • Salesforce Process Builder, workflows, triggers and validation experience preferred
    • Knowledge of Salesforce Communities a plus
    • Knowledge of CPQ (Configure Price Quote) a plus
    • Experience and/or knowledge of automotive industry and F&I organization a plus


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