JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group’s competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
The Sr. Operations Analyst will take a lead role in providing reporting, analytics and strategic recommendations for the Customer Service Department, supporting Mechanical Claims, Tier 1, Payment and GAP for a multi-site call center operation.
The primary role is to manage and optimize the planning activities for a multi-site operation which includes; preparation and presentation of monthly reporting, creating forecasts and staffing models, providing insight and analysis to assist in tactical and strategic decisions.
Responsibilities also include developing, improving and automating existing reports and models, working with department heads to update data, documenting and analyzing data, presenting the results to management and handling ad hoc requests. Additional responsibilities listed below: