JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group’s competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
The Supervisor, Customer Analytics and Administration, will be responsible for a team of associates who perform duties for the Customer Service Department, supporting Mechanical Claims, Tier 1, Payment and GAP for a multi-site call center operation.
The main areas of the Admin department that fall under the responsibility of the supervisor are FWS Administration, Operational Analytics and Quality Assurance (QA).
The primary role is to build capacity for our future, creating an environment that supports, and is prepared for growth and innovation. This role is also responsible for managing process, procedures, reporting and audit functions in order to help management maintain operational control and efficiency.